Ausgrid launches a new online application process - replacing the old NECF application - and introduces a CRM tool to increase transparency of the contestable design and construction process.
Detailed under https://www.ausgrid.com.au/Connections/Get-connected/Apply-for-a-connection from Ausgird, the customer can now choose different applications to accommodate the needs of the project.
As part of the contestable process, the customer will now be able to select from 5 unique applications:
Application 1 is mainly to be used by a new customer to Ausgrid, requiring more than 100amps (e.g. warehouse, strata title development etc.). This application is to negotiate a requested demand from an existing or new network. Based on network availability, this could entail;
Application 2 is to be used to expand the power demand. Similar to application 1, this could entail;
Application 3 is to be used to remove / relocate an Ausgrid asset including poles, pillars, streetlights, cables, conductors, substations or other assets. It is very common to be used for road widening, house development and subdivision works. This application will automatically enter into the Ausgrid contestable process which requires an ASP3 to assist you to undertake the design.
Ausgrid has now released Application 4, for subdivision, if you are a developer of subdivisions, Application 4 shall be used. This application will automatically enter into the Ausgrid contestable process which requires an ASP3 to assist you to undertake the design.
Finally, Ausgrid has now released Application 5 to add or change a street lighting system owned and maintained by Ausgrid. This application will automatically enter into the Ausgrid contestable process which requires an ASP3 to assist you to undertake the design.
Other changes on application process.
It shall be noted that the application fee is now required to be paid when submitting the application. The application remains as invalid until the payment is received by Ausgrid. Accordingly, the application fee should be removed from contestable design charges.
Used to work in Sydney South?
If you used to work with Endeavour Energy (EE), you will find the new Ausgrid application process is now very similar to EE.
Applications |
Ausgrid |
Endeavour Energy |
New Connection |
Apply for a new connection over 100 Amps |
FPJ6009 Application for Connection of Permanent Load including all Strata Developments |
Modified Connection |
Apply to modify an existing connection |
FPJ6009 Application for Connection of Permanent Load including all Strata Developments |
Asset Relocation |
Apply for an asset relocation |
FPJ4015 Application for the Relocation / Removal of Endeavour Energy’s Electrical Network Assets |
Subdivision |
Apply for subdivision |
FPJ6010 Application for Provision of an Electricity Network in a Subdivision (Excluding Strata Subdivision) |
Street Lighting |
Apply to change or add streetlights
|
FAE 3074 Application for connection of public lighting assets |
Who is the “customer” to Ausgrid?
Ausgrid only consider the Connection Applicant listed in the application as the customer. Accordingly, Ausgrid can only issue the design related fees to the Connection Applicant where the Connection Applicant can also be the master controller for the project under the new Customer Relationship Management system (introduced below). It is therefore encouraged that the actual customer becomes the Connection Applicant wherever possible.
What PCE can do for you at the application stage?
PCE can pre-fill the application(s) on your behalf and share the application for you to submit and pay the fees at no additional cost to you.
In some circumstances, PCE can also become the Connection Applicant on your behalf and will pay all Ausgrid invoices on your behalf or pass Ausgrid invoices to you to pay.
Customer Relationship Management
On 1 July 2019, Ausgrid released a brand-new Customer Relationship Management (CRM) tool and any new customer initiated project, including contestable or non-contestable, will be managed from the CRM. The CRM is a great tool that allows the Connection Applicant (generally the project customer) to have full view and control of the design and construction process. Under this system, the Connection Applicant can view the following information:
When a valid application is submitted to Ausgrid, Ausgrid will invite the Connection Applicant to register an account with the Ausgrid CRM system at https://services.ausgrid.com.au/projects/. Once you have completed the registration, you will be able to login to review your project.